Refund policy

Return Policy

Customers are understood to mean: people who have made a purchase at Sambucco. Under European law, you have a 14-day right of withdrawal. The days are counted from the day you, or a designated third party, take physical possession of the item. If you want to return an item, we kindly ask you to add the invoice. This speeds up the processing of your return. 

The item to be returned must be in the possession of Sambucco within 14 days. The address: 

Sambucco (office address, no shop)
Van dycklaan 2
4383 WK Vlissingen

You must pay the shipping costs. You are responsible for ensuring that the package is delivered to the correct address and that the products arrive undamaged. The product is in the original packaging and any labels are still attached. There are no traces that the item has been used (in case of traces of use, the product will NOT be returned). 


Cost of return and refund purchase amount 

If you revoke the agreement within 14 days and the package is in our possession again within 14 days, you will receive the purchase amount of the product in question within 5 working days. Costs for this return are the responsibility of the customer. Whichever method of delivery you choose, you are responsible for returning the package to us. We may withhold reimbursement until we have received the goods back. If the package is lost, you can contact the relevant delivery service. In that case, the purchase amount will not be refunded by us. In that case you can submit a claim to the delivery service.